Privacy Policy
This Privacy Policy describes how Packard Hook Enterprises, LLC, doing business as FirstThere AI ("FirstThere AI," "we," "us"), collects, uses, and shares information when you visit firstthereai.com, request a demo, or interact with messaging powered by our platform.
Information we collect
- Information you give us. When you submit a form on our site (for example, to request a demo), we collect your name, email address, and phone number.
- Messaging data. When our platform sends or receives text messages on behalf of a participating business, we process the phone number, message content, and delivery metadata needed to operate the conversation.
- Usage data. Like most websites, we receive standard technical information such as browser type, device, and pages visited. Our hosting and anti-spam providers (e.g., Netlify, Google reCAPTCHA) may process your IP address to deliver the site and prevent abuse.
How we use information
- To respond to your inquiry and schedule the demo you requested.
- To operate, maintain, and improve our lead-engagement services for participating businesses.
- To comply with carrier requirements, messaging regulations, and applicable law.
- To protect against spam, fraud, and abuse.
Text messaging & mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except as necessary to deliver the messages themselves (e.g., our messaging service providers and carriers).
If you receive text messages powered by our platform, you can opt out at any time by replying STOP, or get assistance by replying HELP. Message frequency varies and message & data rates may apply. See our SMS Terms for full details.
How we share information
We do not sell your personal information. We share information only with:
- Service providers that help us run the business (hosting, messaging delivery, scheduling, analytics), under obligations to protect it.
- The participating business whose services you inquired about, so they can follow up on your request.
- Legal authorities when required by law or to protect our rights, safety, or property.
Data retention
We keep personal information only as long as needed for the purposes above: typically the life of the customer relationship plus any period required for legal, compliance, or record-keeping obligations. After that, we delete or de-identify it.
Security
We use commercially reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your choices
- Email: contact us anytime at mike@packardandhook.com to access, correct, or delete information we hold about you.
- Texting: reply STOP to any message to opt out immediately.
- Cookies: our site does not use advertising cookies. Third-party services we embed (such as Google reCAPTCHA) may set their own cookies, governed by their privacy policies.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version here with an updated "Last updated" date.
Contact us
Packard Hook Enterprises, LLC (d/b/a FirstThere AI)
Email: mike@packardandhook.com